A: Fixed wireless broadband provides high speed Internet access without cable, fiber or phone line connections. Data is securely transmitted wirelessly for two-way communications capable of data, video and voice.
A: We install a small antenna and radio unit on the roof or side of your house or building. The antenna is then aimed towards one of our Internet broadcasting towers. This establishes your wireless link to the Internet. Your computer or network is then connected via a cat 6 cable drop.
A: Basic installs take around two hours to complete. Not all installs are equal and some may require more or less time to complete.
A: Our network is engineered to minimize the effects of weather conditions and keep its peak performance even in the most extreme weather conditions.
A: Yes! You can always increase your service levels based on your growing needs. The bandwidth adjustment can be done remotely and does not require a site visit.
A: NO! Our wireless services do not use terrestrial land links to connect you to the Internet and there for we are not constrained in offering our services based on availability of these facilities.
Billing and Payment Account Set up: You agree that by placing an order either by electronic ordering (web order form) or submitting a written contract, and receipt of such order by Michiana Wireless that you are agreeing to our Terms of Service (TOS), Acceptable Usage Policy (AUP), and Service Level Agreement (SLA).No Modifications of said contract by our Client is allowed.
Furnishing false or incorrect information on the order form, contract or online application, including fraudulent use of credit card numbers may result in punitive and appropriate action as determined by Michiana Wireless.
Attempting to circumvent or alter the processes of any billing procedures or procedures to measure bandwidth utilization, or other methods to document use of the Company's Services and Products will result in Michiana Wireless taking immediate steps to remove all or a portion of the your content, disconnect or terminate our agreement.
Any setup fees will be charged full setup fee pricing, and are applied at the time of initial request of such services, and are non-refundable.
Billing: Establishment of this service is dependent upon receipt of payment. Fees shall commence as soon as you sign up for services in accordance with account set-ups. Fees for renewal periods shall automatically be charged each month for the total of order. Prices are subject to change in the future, but are guaranteed through your paid billing period.
You, the customer, agrees that Michiana Wireless may charge fees for the services to your credit card you supplied during registration. In the event you wish to change your charge card, this agreement will still apply.
You understand that additional charges will be added if you the client requires additional services or support beyond the agreed amount.
Late Fees: A service charge of $15.00 will be added to unpaid balances after 10 days from the due date. If payment has not been received 15 days after the due date, the account will be suspended without exception. The customer will have the option of reactivating the account. An additional fee of $15.00 will be charged to reinstate an account that is suspended or terminated. The reactivation fee is non-negotiable.
Michiana Wireless will make every attempt to work with you through email, voicemail, and phone number provided, and by registered mailing address will be made before a suspension or termination. In the event that you do not meet the agreement of the billing and payment policy, Michiana Wireless may immediately suspend and/or terminate your service.
You agree to pay in full amount all owed to Michiana Wireless in the event of suspended, terminated, or cancellation. Michiana Wireless can renegotiate with you to continue service.
Termination Policy Michiana Wireless may without notice terminate your contract if you violate the TOS, AUP, SLA and/or policies or in the judgment of Michiana Wireless acted inconsistently and could place unreasonable demands on the Company and its business operations.
You agree that Michiana Wireless will not be liable to you or any third party for any termination of your contracted services. You are obligated to pay in 100% of fee and charges accrued prior to canceling.
Cancellation Policy All requests for canceling any service / services must be made in writing with at least 30 days notice but not more than 60 days prior written notice and faxed to 800-341-0776. Confirmation Receipt of cancellation will be sent within 24 hours of our normal cancellation department hours of 9AM to 5PM EST Monday - Friday.
If you terminate or cancel your contract within 24 hours after the set-up, you will be obligated to pay all fees and service charges. Any refund for prepaid services will be returned minus set-up fee.
If Michiana Wireless should cancel your service, you will be refunded any prepaid services or prepaid service fees.
Action will be taken immediately if any excessive use of bandwidth, disk space, or other means that Michiana Wireless determines will affect services. You will be notified immediately. A new service agreement can be determine by Michiana Wireless, if you need other provision to handle your business.
In order to help reduce spam and unsolicited junk mail we have limited the number of SMTP connections to 1800 per minute. If your server goes over this limit a temporary automatic port block will be put in place until you contact support and have the block remove.
Complaints Michiana Wireless has the right to charge to investigate each complaint up to $50 per incident. Michiana Wireless only works with the immediate client and will not deal with sub-clients on the account.
If we receive a complaint, it will be forwarded to you. If we do not receive a response that brings resolution to the complaint within a 24-hour period, Michiana Wireless will begin to investigate the complaint and take steps to correct it if necessary.
If we get repeat complaints, Michiana Wireless will take steps to resolve the complaint and then you will be contacted. Michiana Wireless reserves the right to limit and/or reduce network activity on services in order to reduce complaints and bring network into tolerable levels of acceptable usage.
Scheduled Downtime is any Michiana Wireless scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 24 hours notice.
Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which you are unable to access the services as described in the section titled Network Uptime above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in Michiana Wireless's Network as confirmed by Michiana Wireless. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.
Bandwidth Usage: you agree that bandwidth usage shall not exceed the number of megabits that was ordered per. your contract with Michiana Wireless.
Michiana Wireless provides technical supports to our clients. We limit our technical support to our area of expertise.
As our Customer, you are responsible for the safeguard of all contents, materials appearing online, accuracy, and appropriateness of content or materials to ensure that they abide by the restriction within the policies set forth by Michiana Wireless.
As our Customer, you will be accountable for security and confidentiality of your home or business network. Michiana Wireless is not responsible for the safety or security of the customers computer or network systems.
As our Customer, you represent and warrant to Michiana Wireless that you own or have their right to use software, material or any other copy righted material at the customer premise and will not violate such rights, nor violate any criminal laws, nor constitute false advertising to violate a right of publicity or invasion of privacy, nor misappropriate any copyright, patent, trademark, trade secret or any other proprietary right of a third party.
Disclaimer of Warranty As our Customer, you are aware of and agree that all applications of our services and information obtained through Michiana Wireless will be made of use at your own risk. And, through this use, you will not hold Michiana Wireless responsible for the information passing through our host computers, network hubs, points of presence, or through the Internet.
In a large part, the performance of Internet services provided or controlled by third parties and the actions or inactions of such parties can impair or disrupt customer's connections. Michiana Wireless cannot guarantee that such events will not occur and disclaims any and all liability resulting from or related to such events.
Services provided in this agreement are provided on an as is available basis. None of Michiana Wireless, its parent, Corporation, respective employees, officers, directors, shareholders, agents, suppliers, third-party providers, merchants, licensors or the like makes any warranties of any kind, expressed or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, or non-infringement, for the services or any equipment provided by Michiana Wireless.
A person employed by Michiana Wireless makes no warranty that our service will not be interrupted, error free, or have total accuracy. Every effort is made to communicate correct information and provided correct services.
Information, services, or merchandise contained in or provided through Michiana Wireless is not liable, and declines any liability for substance of any data transferred either to or from you or stored by you or any of your customers.
Any advice given oral or in written form by Michiana Wireless personnel will not create a warranty nor may you rely on the total correctness of such information or advice.
The terms of this section shall survive any termination of this agreement.
Service Modifications You agree that at any time Michiana Wireless possess the right to modify or discontinue services with or without notifying you, and that Michiana Wireless and its personnel, will not be held liable or legally responsible for loss or damage incurred with such change.
Indemnification You agree to defend Michiana Wireless, its affiliated companies, officers, directors, employees, shareholders, and agents (an indemnified party and collectively indemnified parties) from and against all claims, damages, losses, liabilities, suits, actions, proceeding: both legal and administrative, expenses threatened, asserted, or filed by a third party against any indemnified parties related to your use of services, violation of the terms and conditions, or breach of covenant in your agreement, or any omissions of yours. Meaning, that you pay any expense, including all cost and attorney's fees, should a client, or a clients’ customers files a suit against Michiana Wireless.
The terms of these sections shall survive any termination of this agreement.
Force Majeure Michiana Wireless shall not be legally responsible for failure or delay in performing our responsibilities if failure or delay is due to conditions beyond our reasonable control including without limitation:
Acts of any governmental body, war, insurrection, sabotage, embargo, or acts do to disasters either man made or natural disaster such as flood, earthquakes, etc., or strikes or other labor disturbance, or interruption/delay in transportation, interruption/delay in telecommunications or third party services, for failure of third party software/hardware, or inability to obtain raw materials, supplies, power used, or equipment needed for provision of the services.
Governing Law and Arbitration This agreement shall be governed in accordance with the federal laws of the United States. All claims, disputes, controversies, breach of contract, enforcement of contract, which cannot be amicably resolved will be referred to and settled by an arbitrator. An arbitrator shall be trained, experienced and licensed within the United States. All claims will be arbitrated on an individual basis and cannot be consolidated with any other claim, controversy or dispute of any other party.
You agree to waive your right to participate in any class action suit against Michiana Wireless or parties related to Michiana Wireless. Michiana Wireless reserves the right to pursue protection of property rights and confidential information through courts.
Michiana Wireless reserves the right to join you as a party to proceedings against persons who are not a party to this agreement but where your liability is on a joint or several bases with them.
Entire Agreement Together with the Michiana Wireless order form, agreements, documents, specifically identified agreements will represent the entire agreement between the parties, you, and Michiana Wireless. It will supersede all previous representations or understandings. If any provision of the agreement is un-enforceable, void, or invalid, the agreement that remains will be held in full force and effect.
You agree that you act for your corporation, partnership or are the legal entity over 18 years of age and are in good standing under the law of your organization and are acting as the authorized individual to accept execute and deliver of this agreement.
You agree that you have no right to assign this agreement without prior written consent from Michiana Wireless to another party. This agreement is binding to insure the benefit of you and Michiana Wireless and all successors, administrators, executors and permitted assigns.